GCyber

NOC Operations Manager

Arlington, VA
Full Time
Information Technology
Experienced
GCyber is hiring a NOC Operations Manager to provide input and influencing key decisions relating to all aspects of managing JNOSC and Service Restoral operations. This position is responsible for the day-to-day management overseeing the operation and maintenance of hardware, software, networks, systems security, data integrity, VoIP, and monitoring systems. Responsible for the Event Management and Incident Management Processes.

This position is 100% on site in Arlington, VA.

As a NOC Operations Manager, you will:
 
  • Manage a team of Junior Managers and shift personnel.
  • Ensure adequate coverage for the 24/7/365 environment across classifications so that the network infrastructure is always running effectively, this includes continuous monitoring of all services and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage.
  • Coach and mentor senior and junior technicians to ensure personnel are working on issues as efficiently and accurately as possible in a team-oriented professional culture.
  • Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
  • Coordinate the rollout of software updates, network rearrangements, and the installation of new equipment and facilities with Repair, Engineering, and Field Operations
  • Develop, refine, and document the operation's policies, processes, procedures, and associated systems requirements and drive their implementation and use.
  • Work with Engineering to provide operational perspective to network upgrade and augment projects.
  • Develop and report on metrics on performance, including but not limited to MTTR, number of escalations, and tickets.
  • Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn, and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
  • Plan projects, training, objectives, timelines, deliverables, and milestones.

Minimum Qualifications and Experience:
 
  • Active DoD Top Secret clearance
  • BS degree in Computer Engineering, Network Engineering, Computer Information Systems, Telecommunications, or Management Information Systems, and a minimum of 8 -12 years of documented experience in a similar role to this position.
  • DoD 8570 IAT Level II certification (i.e. Security+, CySA+, CCNA-Security, CND, GICSP, GSEC, SSP)
  • Knowledge of ITIL Processes
  • 7+ years' experience managing network administration and supporting operations for a program or customer.
  • 5+ years' experience in a DoD environment
  • Proven experience supervising assigned professional and support staff.
  • Experience with multi-tenant network architectures.
  • Familiarity with a wide variety of network routing and switching equipment devices from multiple vendors.
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
 
Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*