Operations Voice Manager
Arlington, VA
Full Time
Information Technology
Manager/Supervisor
GCyber is actively seeking a seasoned Operations Voice Manager to lead our voice communications operations with our high-visibility DoD client. This role is responsible for ensuring the seamless delivery of voice services, including VoIP and Telecomm, within a high-security environment. The ideal candidate will have a deep understanding of voice communications systems, a track record of operational excellence, and the leadership skills necessary to manage a dynamic team.
As an Operations Voice Manager, you will:
Minimum Qualifications and Experience:
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
As an Operations Voice Manager, you will:
- Oversee the operation, maintenance, and enhancement of the organization's voice communication systems, including VoIP, Telecomm, and other related technologies, ensuring high availability and optimal performance.
- Lead a team of voice communications professionals, providing direction, mentorship, and support to ensure the team is effective, efficient, and aligned with organizational goals.
- Develop and implement strategic plans for the voice communications infrastructure to meet current and future needs, including scalability, resilience, and security.
- Work closely with IT security teams to ensure voice communication systems comply with all relevant security standards and practices, including those required for TS and SCI clearances.
- Monitor system performance, identifying and resolving issues proactively to minimize impact on operations and service quality.
- Manage vendor relationships, ensuring that all service level agreements (SLAs) and contractual obligations are met.
- Keep abreast of the latest developments in voice communication technologies and industry best practices to drive continuous improvement and innovation within the organization.
- Communicate effectively with senior management, providing regular updates on the status, performance, and strategic direction of voice communication operations.
Minimum Qualifications and Experience:
- Active Top Secret/SCI clearance.
- BS in Information Technology or a related field, demonstrating a strong foundation in IT principles and voice communication systems.
- 10+ years of experience in voice communications operations, with a focus on VoIP and Telecomm technologies within a DoD environment.
- Security+ certification or equivalent, showcasing a commitment to maintaining the security and integrity of IT systems.
- Proven experience as an Operations Manager in a voice communications context, demonstrating the ability to lead and manage complex IT operations.
- Outstanding leadership and team management skills, with the ability to mentor, motivate, and guide a diverse team of IT professionals.
- Strong problem-solving abilities, with a focus on proactive issue identification and resolution.
- Excellent communication and interpersonal skills, capable of engaging effectively with team members, senior management, and external partners.
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
Apply for this position
Required*